Original Title: SD card reader problem on windows 10

Dear Microsoft,

Windows 10 Not Reading SD Card Dell Latitude Laptop I got a brand new Dell Latitude(not sure which one, that's all it says on the laptop) for Christmas, and it came with windows 10. Today I got home from a big trip where I took a few pictures for some small businesses that I need to email to them. For Latitude 3330 users, this Windows XP driver package is for use with Dell Configuration Services-static image only This package contains the driver for O2 Micro OZ600xxx memory card reader and is supported on Latitude “E' series and Precision Mx700 series running the following Windows operating systems: XP, Windows 7 and Windows 8.

Eventhough I am pleased with Windows 10 as an operating system I have an issue with your card reader recognition of cards (SD card)

I upgraded to Windows 10 last summer. After a while I noticed that my internal card reader did not recognize the card all the time. Usually when it did not, a simple reboot of the computer was required to make it work again.

I blamed the hardware (it was an old one) and bought a new one (brand Akasa, but don't ask me the model number)

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I installed it and the first impression was that it worked well. But I think it already started to behave the same after the second usage a few days later. Again a simple reboot was enough most of the time, sometimes a second reboot did the trick. Ofcourse I have tried to get rid of the problem entirely by reinstalling the device completely (removed the device from the hardware list

I have never used the manufacturers drivers. But after that did not help I tried to find Manufactuerers drivers, but I could not find them because it installed the device out of the box I figured there weren't any specific manufactuerers drivers needed. I also right clicked 'this computer' and then went to 'manage' (Not sure if those are the exact translations, since I am using the Dutch language and I am not a native English speaker)

Under 'Disk management' I could not find the SD card inserted when Windows did not recognize the Card.

I do, however, see the vacant slots of the hardware when I double click 'This Computer' even when the SD card insrted is not recognized.

In order to exclude both hardware and software issue at the same time I decided (since I do not have an extra card reader nor SD card) to install an extra SSD hard drive which I luckely had somehwere.

I decided to install Ubuntu Mate 15.10 on it and with the boot (Grub2) on the extra SSD (so not on the Windows SSD)

This means it, I think, that it does not interfere in any way with the Windows installation (except for the darned BIOS clock settings, but that can be fixed). So my computer automatically starts Windows and when at boot I want to start Ubuntu Mate I press F11 to select the right boot device. Works like a charm.

I tested the same SD card and the same reader under this installation and it just keeps on working. Several weeks of testing and it works flawlessly and keep testing it on Windows where it keeps randomly not recognizing the SD card as it did before.. I was able to test my SD card in several other devices such as my Travelpilot FX car stereo, my laptop's SD card reader (Windows 8.1). My raspberry pi 1 and my Ubuntu 12.04 LTS server. None of them have this issue.

Also unfortunately none of them have a removable SD card reader hardwaredevice, but since it does work under Ubuntu Mate 15.10 in the actual computer where Windows 10 is also running on.

So I concluded there is no other possibily then it being a Windows 10 issue or a corrupt installation. I freshly installed Windows 10 with the same key and no third party drivers installed whatsoever nor third party software tested it for another week, but the problem remained.

Therefore I cannot conclude anything else than it being a Windows 10 problem.
When does it occur?
Very random, sometimes it works a few times in a row, sometimes it does not work a few times in a row, sometimes every other reboot it works, (I refuse to keep my computer running for it to keep working)
What have you tested?

Well beside the above I have checked the internal cabling of the reader (but since it works flawlessly everytime on Ubuntu Mate 15.10 I cannot believe the cabling is the problem

Have you installed the manufactueres drivers?

No, could not find any. But I suspect it must be a driver issue since it works flawlesly on other device and Ubuntu Mate. However my old reader had the exact same symptoms so it must be something with Windows 10 that does not work properly.

I am out of ideas and a bit frustrated by this stupid little issue. Other than that I think Windows 10 is your best operating system in a long time when you turn off all the privacy settings :p
Can you please help me out on this issue, nearly getting nightmares from it

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Hi Deepak,

Welcome to Microsoft Community. Your interest in Windows 10 is much appreciated.

Do you get any error code or error message? If yes, what is the complete error message?

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Let’s follow the methods provided below and check if it helps.

Method 1: Run the Hardware troubleshooter and check.

Follow the steps to run the troubleshooter:

1. Open Control Panel.
2. Type Troubleshooting in search and click Troubleshooting.
3. Now type Hardware Troubleshooter in the search option.
4. Click on Hardware troubleshooter to run the troubleshooter.

Method 2: Install latest drivers for the USB device and check.

Download the Windows 10/Windows 8 drivers from the Manufacturer’s website and install them in compatibility mode.

1. Right click on the driver setup file and select “Properties”.
2. Select “Compatibility” Tab.
3. Make a check mark next to Run this program in “Compatibility mode” and select previous version of Windows supported by the software, from the drop down list.
4. Then click on “Apply” and “Ok” option.
5. Then install the driver.
6. Then restart your computer and check how it works.

Sd Card Reader Dell Computer

Method 3: Install optional updates and check.

At the Start screen, type Windows Update. Click on “Check for Updates” on the top left corner to receive a fresh list of updates.

Method 4: Update the chipset drivers

Sd Card Reader Dell Latitude 7480

Visit the manufacturer’s link and select the appropriate model number of your device and download the chipset drivers and install it.

Dell Smart Card Reader Driver Windows 10

Keep us posted if you face any issues on windows in future. We will be glad to help you.